Congratulations on purchasing your unique Vignette. We are committed to offering unique high-quality artwork and the best customer experience. Please review our general conditions of sale at the footer before placing an order.
1. Orders
All orders placed through our website are subject to availability and acceptance. Once an order is confirmed, you will receive a confirmation email with your order details. Please ensure all information is correct, as changes may not be possible after confirmation.
2. Pricing and Payment
Prices are listed in CHF and we currently only ship in Switzerland, CH. The shipping fees are calculated at checkout and payment must be made in full at the time of purchase. We accept major credit/debit cards and secure online payment methods.
3. Shipping and Delivery
We ship currently only in Switzerland using Swiss national post. The service provides a tracking number which you will receive via email once your order has been placed.
Please note that we are not responsible for delays or unforeseen circumstances beyond our control. The buyer must check the condition of the artwork on receipt and report any transport damage within 48 hours on business days by email, with photos.
4. Customs, Duties & Taxes
We currently only ship to Switzerland, CH. Customs, Duties and taxes are currently not applicable.
5. Exchanges for Damaged or Lost Items
While we do not accept returns, we do offer exchanges in the following cases:
Damaged upon arrival: If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.
Lost shipment: If your order is confirmed lost in transit by Swiss post, we will offer a replacement for no additional cost.
We reserve the right to assess the claim and may request the return of the damaged item before sending a replacement.
6. No Returns
All our pieces are unique and one offs, meaning we do not accept returns or offer refunds for reasons other than those mentioned in point number 5.
Please reach out to us before purchasing should you have any questions about our products.
7. Product Care
Each Vignette needs to be handled with care and and it is important that you refer to our care guide to help preserve the quality and longevity of your artwork. These can be found here: Handle & Care.
8. Customer Support
For any issues or inquiries, please contact us at contact@vignettes.site Please expect a response within 48 hours on business days.